Frequently asked questions
TICKETS
I have already registered for the event but have not received a ticket.
No problem. Simply contact our participant management at +49 89 248815350 or teilnehmer@service.sv-veranstaltungen.de. Our colleagues will assist you promptly and efficiently.
What services are included in my ticket?
Your ticket includes participation in the event, covering live presentations, panel discussions, and surveys. Additionally, you will have access to a rich variety of food and beverages during the lunch and coffee breaks. Networking opportunities with other participants and the concluding get-together are also part of the package.
Approximately one week before the event, you will receive all the information about the event.
Furthermore all participants will gain access to recordings of the released presentations a few days after the event.
I have already purchased a ticket but have not yet received an invoice.
Please contact our participant management team at +49 89 248815350 or teilnehmer@service.sv-veranstaltungen.de for assistance.
My access code is not working.
In the booking interface, you can enter your access code in the top-right corner. If the code you are using returns an error message, please contact our participant management team at +49 89 248815350 or teilnehmer@service.sv-veranstaltungen.de for assistance.
I can no longer attend the event. Can I cancel my ticket?
Yes, you can cancel your ticket up to 14 days before the start of the event. In case of cancellations after the cancellation period (14 days before the event) or in case of no-show, the full participation fee will be charged; however, a substitute participant* may be provided. Cancellations before this date will be charged with € 150,- administration fee. All cancellations must be made in writing.
Please provide us with the information for which booking number the participant data should be changed by contacting us at +49 89 248815350 or teilnehmer@service.sv-veranstaltungen.de.
I have a typo in my name, and I don’t want it to appear on the name tag. How can I change it afterwards?
No problem. Just send us an email with the requested changes and your ticket number to teilnehmer@service.sv-veranstaltungen.de, and we will assist you as soon as possible.
Have I already booked a ticket? / Is Person XY from our company registered?
Please send us the information to teilnehmer@service.sv-veranstaltungen.de alongside the email address under which a (potential) booking was made. We kindly ask for your understanding that locating the booking is only possible with the booking number or the email address provided during the booking process.
EVENT PROCEDURE & LOCATION
Where does the event take place?
Pentahotel Leipzig, Grosser Brockhaus 3, 04103 Leipzig (Germany)
What are the parking options on-site?
The Pentahotel has an underground car park. Cost: 22€/day
Are there hotel recommendations near the venue?
The following hotels are in close proximity to the venue:
Pentahotel Leipzig, Grosser Brockhaus 3, 04103 Leipzig
Single room: 139,- Euro
We have reserved a room contingent with the code word “SV Veranstaltungen” at a preferential rate until 5 February 2024.
H4 Hotel Leipzig, Schongauer Straße 39, 04329 Leipzig
Single room: 119,- Euro
We have reserved a room contingent with the code word “SV Veranstaltungen” at a preferential rate until 5 February 2024.
Are food and drinks provided at the event?
We always ensure your culinary satisfaction at our events. This includes coffee and small snacks upon arrival, hot and cold meals during the lunch break, coffee breaks with sweet or savory snacks, and our traditional get-together. There is always something to suit your taste. All beverages and meals are, of course, complimentary for participants!
Is consideration given to alternative dietary preferences for food and drinks?
Please send information about your dietary preferences (vegan, lactose-free, gluten-free) to +49 89 248815350 or teilnehmer@service.sv-veranstaltungen.de. This will enable us to guarantee alternative diet meals on site.
